Introduction
Why This Policy Exists and Who It Applies ToWelcome to 1xbetcm's Privacy Policy. This document is written in plain English with Bangladeshi users in mind, so you can clearly understand how we handle your information.
When you use the 1xbetcm website or mobile app, certain information is collected as a matter of course. This privacy policy explains the entire process of how that information is collected, stored, and used.
Key point: 1xbetcm never sells your personal information to third parties. Your privacy is our highest priority.
This policy applies to all 1xbetcm services — including the website, mobile app, live chat, and email. By using our services, you agree to this policy.
What data is collected
Sources & Types of Data Collected1xbetcm collects two types of data — information you provide directly, and information collected automatically. Full details are outlined below.
Information you provide directly
- Name, date of birth, and gender (at registration)
- Email address and mobile number
- Address & District Details
- National ID or passport number (for KYC verification)
- Mobile Pay, Nagad, or Rocket number (for payments)
- Messages and complaints sent to support
Automatically Collected Information
- Device information (phone model, operating system)
- IP Address & Approximate Location
- Browser Type & Language Settings
- Pages visited on the platform and time spent
- Betting history and transaction records
- Data collected through cookies and tracking technologies
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name and contact details | Account Creation & Communication | Yes |
| Identity Documents | KYC Verification | Yes for Withdrawals |
| Payment Information | Transaction processing | Yes |
| Device information | Security & Fraud Prevention | Automatic |
| Betting history | Service improvement & responsible betting | Automatic |
How your data is used
Purpose & scope of use1xbetcm uses collected data only for specific, legitimate purposes. Your information is never used for anything unrelated to those purposes.
To deliver our services
- To create and manage your account.
- To process deposits and withdrawals.
- To ensure betting and gaming services.
- To provide customer support and resolve issues.
Security & Compliance
- To detect and prevent fraud and money laundering.
- For KYC and age verification.
- To enforce responsible betting policies.
- To meet legal and regulatory obligations.
To improve our services
- To analyze platform performance.
- To understand user experience for developing new features.
- To inform you of relevant promotions and offers (only with your consent).
Your data is never sold to marketing companies or used for purposes beyond what is necessary.
Data sharing policy
When and With Whom Your Data May Be Shared1xbetcm does not generally share your data with third parties. However, in certain limited circumstances, some data may be shared on a restricted basis.
Cases where data is not shared
- To advertising or marketing companies.
- Sold to third parties for commercial purposes.
- To any unrelated party without your consent.
Cases Where Limited Data Sharing May Occur
- Payment Providers: Information shared with Mobile Pay, Nagad, or your bank as required to process transactions.
- Technology Partners: Technology service providers that support platform operations (subject to strict confidentiality agreements).
- Law enforcement agencies: To authorities under a court order or legal obligation.
- Fraud prevention: To regulatory authorities for the prevention of money laundering or fraud.
All third parties we share data with are bound by strict data protection agreements and may only use your information for specified purposes.
Cookie Policy
What cookies are and how they are usedCookies are small data files stored in your browser. 1xbetcm uses cookies to improve your experience and keep the platform running smoothly.
| Cookie type | Purpose | Duration |
|---|---|---|
| Essential cookies | Login Session, Security | Until end of session |
| Functional cookies | Language Preferences, Saved Settings | 1 year |
| Analytics Cookies | User behavior analytics | 6 months |
| Security Cookies | Fraud detection | 30 Days |
Cookie controls
You can disable or clear cookies at any time through your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work properly.
Data protection measures
How your data is kept secure1xbetcm uses internationally recognized technology and practices to protect your data. Ensuring security at every level is our foremost responsibility.
- SSL/TLS encryption: All communication between your browser and our servers is encrypted.
- Encrypted database: Stored data is protected with strong encryption.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Firewall protection: Advanced firewall to prevent unauthorized access.
- Regular Security Audits: Regular security audits conducted by third parties.
- Restricted access: Only authorized personnel can access data on a need-to-know basis.
- Monitoring Suspicious Activity: Automated 24/7 monitoring system is active at all times.
Please keep in mind — no system on the internet is 100% impenetrable. Keep your password strong and never share it with anyone.
Your Rights
Your control over your own data1xbetcm believes every user should have full control over their own data. The following rights belong to you.
Right to Access Data
To find out what data we hold about you, submit a request to our support team.
Right to data correction
To correct inaccurate or outdated information, use your profile settings or contact support.
Right to erasure
After account closure, data will be deleted unless retention is required by law.
Right to restrict processing
You can request that we stop using your data for specific purposes.
Right to Data Portability
You can request a copy of your data in a machine-readable format.
Marketing Opt-Out
You can opt out of promotional emails or messages at any time.
To exercise these rights support@1xbetcm.betEmail us at. We typically respond within 30 business days.
Data retention period
How long data is kept and when it is deleted1xbetcm does not retain data longer than necessary. Retention periods are set based on the type of data.
| Data Type | Retention period | Reason |
|---|---|---|
| Account information | 5 Years After Account Closure | Legal obligations |
| Transaction Records | 7 years | Financial regulation |
| KYC Documents | 5 Years After Account Closure | Regulatory requirements |
| Support Conversations | 2 years | Service Quality Improvement |
| Log files | 90 days | Security monitoring |
| Cookie Data | By Cookie Type | Platform functionality |
Minor Protection Policy
Protection of users under 181xbetcm strictly prohibits use of its services by anyone under 18. We do not knowingly collect any personal information from minors.
If a user is found to be under 18, their account will be closed immediately and any collected data will be deleted.
If parents suspect their child is using 1xbetcm, they should immediately support@1xbetcm.bet. We will act promptly.
Contact Us
Privacy questions & complaintsIf you have any questions or concerns about our privacy policy, or wish to exercise your rights, please get in touch with us.
- Email: support@1xbetcm.bet
- Live Chat: Chat button at the bottom right of the platform
- Response time: Typically within 24–48 hours
In the subject line of your privacy request "Privacy Request" Write and send from your registered email address.